Avast Cloudcare

  • When Scott joined LGK Computers, he had already been a long-time AVG-Avast channel partner, and now Avast Business CloudCare is a key solution in the company’s service portfolio. “I chose CloudCare for its cost-to-features benefits. The solution truly enables us to extend the capabilities of our small team.
  • Avast Business CloudCare is a cloud-based, endpoint security platform that makes it significantly faster and easier for IT service providers to deliver layered protection, monitor threats, and resolve issues all from a single platform. With CloudCare, you can remotely secure multiple clients, protect networks, and deliver pay-as- you-go.

Deploy Avast Business Antivirus Pro Plus antivirus service to all devices under management from the CloudCare console to protect devices, data, and employees from the latest cyberthreats. Content Filtering Increase productivity and block access to unsafe websites and online. Avast Business CloudCare is a cloud-based, endpoint security platform that makes it significantly faster and easier for IT service providers to deliver layered protection, monitor threats, and resolve issues all from a single platform. With CloudCare, you can remotely secure multiple clients, protect networks, and deliver pay-as- you-go.

Products and Platforms

Choose from a range of comprehensive, enterprise-grade security products and management platforms tailored to protect small and medium business from any cyberthreat.

Antivirus Products

Pricing

A range of award-winning antivirus products starting from simple to advanced protection that keeps any device in your network safe. Available standalone or managed.

Management Console

Security console that allows you to easily deploy and manage antivirus software across all your devices using one dashboard.

CloudCare

Cloud based security platform that enables IT professionals to effortlessly deliver layered endpoint and network security services to multiple devices and sites.

Antivirus

Endpoint Protection Solutions

Compare our endpoint protection options and choose the best fit for your devices, employees, and servers.

Antivirus

A full-featured antivirus solution for SMBs that keeps any end-user device connected to the network safe from sophisticated online threats.

Antivirus Pro

Includes all of the capabilities of Avast Business Antivirus plus automatic software updates, data shredding to permanently delete files, and extra security for servers.

Antivirus Pro Plus

Antivirus Pro PlusAvast Business Antivirus Pro Plus includes the capabilities of Antivirus Pro with additional data and identity protection to secure users and connections in open and public networks.

Management Console

Management console

The Avast Business Management console is ideal for small businesses and makes it easy to deploy antivirus protection to multiple devices, manage all devices from one place, mix and match device types, schedule regular scans, and quickly add more devices. It also provides continuous monitoring and delivers the insights needed for superior protection.

Main Features of the Management Console

Management Dashboard and Reporting

Allows you to view reports on threats, tasks, or devices as well as monitor license statuses, and more.

Avast Cloudcare Managed Antivirus

Device Deployment

Easy-to-install security solution that is simple to manage and deploy. It can also remove conflicting security software. Key features:

  • Remote deployment (via Active Directory) (coming soon)
  • Manual deployment
  • Installer sent via email
  • Opt out option to automatically uninstall any competing antivirus software
Cloudcare

Notifications

Sends you updates about critical security events, system information, billing cycles, and etc. Lets you easily customize how, when, and where you receive notifications.

Device Activation

Allows you to activate your newly installed devices manually or automatically.

Device Operating Systems Supported

Provides deployment and synchronization of the following operating systems:

  • Windows workstations
  • Windows servers
  • Mac workstations

Task Types

  • Scans (quick, full-system, boot-time, custom)
  • Software updates
  • Virus definition updates
  • Device Shutdown
  • Device Restart
  • Message sending to device

CloudCare

CloudCare

Avast Cloudcare Cost

Cloud based security platform that allows you to remotely deliver layered endpoint and network security services to multiple devices and sites.

SaaS that lets you monitor threats in real time and deliver unparalleled protection from a single pane of glass.

Intuitive Dashboard

Allows you to view all the alerts at-a-glance, address issues, and provides the information you need to make informed decisions. Enables you to act fast to increase uptime, stability, and security.

Comprehensive Reporting

Gather data from service overviews, alert summaries, and content filtering and generate easy-to-read, detailed activity reports with the click of a button.

Device and Policy Management

Lets you manage security across all devices with the CloudCare agent. Any policy change will automatically configure itself on the agent-controlled devices in real time, requiring less maintenance and making it easier to scale business operations.

Real-time Alerting

Configure alerts for important issues that require your attention and immediately notifies via email or SMS message all affected parties, improving your reaction time and limiting exposure.

Avast cloudcare patch management

Security Services Available in CloudCare

  • Managed Antivirus
  • Content Filtering
  • Backup and Disaster Recovery
  • Email Security
  • Secure Web Gateway

As an Avast Business partner, you’ll have access to an award-winning product portfolio from one of the world’s most recognized names in security. Whether you’re looking for endpoint protection products or complete network management, our partner program provides all the training, sales assets, and competitive information you need to succeed and grow your business.

Work With Industry Leaders

  • World’s largest, most advanced threat detection network
  • Solutions that detect and prevent cyber attacks in real-time
  • Award-winning antivirus products and complete RMM solutions

Become Security Experts

  • Industry-leading partner training
  • Tailored certification program
  • Avast Certified certificates and logos

Grow Your Business

  • Lead referral program
  • Exclusive partner promotions
  • White-labelled sales and marketing assets

To add devices to your network, log in to the CloudCare portal. On the Dashboard page, click Add: Device. Choose from one of three options for deploying CloudCare to devices on your network. Partners can add devices on behalf of their customers; these devices will then show up in the company's CloudCare portal for management by the admin(s) of that company.

Adding Devices from the Portal

Installation Package

This option allows you to create an installation package that can be downloaded to removable media—which must be provided to the computer users or installed through Active Directory.

  1. In the Dashboard tab, click Add: Device and select Installation Package
    • Partners must select a customer in the Customer Drop-down Menu before performing this step
  2. Select installation package options:
    • Installer Type: choose between Windows .exe for manual installation, Windows .msi for deployment via GPO, or Mac OS X .dmg.
      • For Windows .exe, you can select Allow Silent Install as an additional option
    • Installer Size Light: choose to create an installer package with only the CloudCare Agent for a smaller download. The other selected services will be downloaded upon installation of the agent
      • This option is not recommended if you are installing CloudCare on multiple devices at the same time, as each machine will individually contact Avast servers to download the other services
    • Installer Size Full: choose whether you would like the chosen services to be included in the installation package
  3. Select which policy the added devices will be using
  4. Check each service to install and select whether to activate using a 30-day trial or a paid license
  5. Click Download and specify where to save the installation package—such as on a CD, flash drive, or on the network

Email Invitation

Avast Cloudcare

When deploying clients using this option, users receive an email message that contains a link to download and install the client software.

  1. In the Dashboard tab, click Add: Device and select Email Invitation
    1. Partners must select a customer in the Customer Drop-down Menu before performing this step
  2. Check each service to install and select whether to activate using a 30-day trial or a paid license
  3. Select which policy the added devices will be using
  4. Click Send Email Invitation or Generate Link
    • If sending an email invitation through CloudCare, enter the email addresses in the space provided then click Send Email. To specify multiple email recipients, type a comma after each email address. Optionally, you can edit the email content or use the default message provided
    • To send a link from your email client, click Generate Link

To view the status of sent invitations, generate an Email Device Deployment report by navigating to Reports ▸ Generate Reports ▸ Operational.

Avast Cloudcare Mac

Remote Deployment

Avast Cloudcare Login

The remote deployment option is only available after you have added at least one device to the network using another install method, and can only be used on Windows devices. Below is a summary of the remote deployment process:

Device Detection Process

The device detection process uses Address Resolution Protocol (ARP) to ping all IP addresses within the subnet in order to get their MAC address. This process can take up to 15 minutes, possibly longer depending on the network. If a response is received with a MAC address, a reverse DNS lookup occurs to get the host name for the IP. If a host name is received, a device record is created and stored in a list—which is transmitted to the web service when detection is complete. Once the initial authentication is completed, the process will scan for host devices periodically and compare it to the list already stored. From this point on, the process will only add new host devices and will not delete any.

Remote Deployment Process

During remote deployment, a list of administrator credentials—e.g., YOUR_DOMAINuser_name and password—are passed to the remote deployment process until one successfully provides access to the target computer. If none of the credentials work, the process will quit and return an error message. The client waits for changes made to the devices/login tables to see if anything is marked for deployment—based upon the host computer’s MAC address.

  1. Before attempting deployment, refer to the Firewall requirements section to verify the recommended settings are in place
  2. From the Dashboard tab, click Add: Device and select the Remote Deployment option
    • Partners must select a customer in the Customer Drop-down Menu before performing this step
  3. Choose which services you would like to install on the target device(s)
  4. Select the policy to have assigned to the newly installed device(s)
  5. Select devices for Remote Deployment. The Scanned Devices list contains all WANs and devices detected by the CloudCare agent
  6. Provide Domain Credentials and add the names and passwords of all possible network administrators to the list of accounts
  7. When using administrator credentials that are part of the domain, you must include the domain in the user name field of the remote deployment wizard—e.g., DOMAIN_NAMEusername
  8. Click Deploy & Close to complete the device deployment process

To view the status of remote installs, generate a Remote Device Deployment report by navigating to Reports ▸ Generate Reports ▸ Operational.

During installation, you are asked to choose the services to be included with the installation, i.e., Avast Business Antivirus, Firewall, Content Filtering, Premium Remote Control and Cloud Backup. The Antivirus and Content Filtering services are subscription based services, payable monthly, yearly, or every 24 or 36 months. Cloud Backup is currently only available to partners and partner-managed accounts for monthly billing periods. The Premium Remote Control service is included with your subscription at no additional cost.

The option to remove competitive Antivirus products is checked by default. We recommend that you leave this option checked if installing the Antivirus service.

Installing on the End Device

For the Installation Script and Email Link options, Avast Business Antivirus will still need to be installed on the end device(s).

  1. Copy the installer file to a location accessible by the end device
  2. Double-click on the installer file to run it
  3. If asked to allow the application to make changes to your device, click Yes
  4. Wait while Avast Business Antivirus is installed on the device
  5. When prompted, restart the device
  6. The device should now be visible in your CloudCare Portal

Client Tray Icon

Unless you selected a policy that hides the tray icon on the end device(s), your network devices will display the Avast logo in the computer tray near the date and time.

Avast Cloudcare Price

The Avast system tray icon indicates the current status of your CloudCare software and displays informative pop-ups regarding the program, such as an automatic scan launching. You can use the icon as a shortcut to log in to the CloudCare Portal. Other actions that can be performed using the icon's right-click menu are:

  • Open Local User Interface: opens Avast local client interface
  • Support Information: displays partner's contact information for support
  • Premium Remote Control: opens the Premium Remote Control console
  • Cloud Backup: opens the Cloud Backup console
  • Avast Business CloudCare Web: opens the default browser to the CloudCare login page
  • End User License Agreement: displays a copy of the Avast license agreement
  • About: displays the program name, version, and copyright information
  • Exit: closes the system tray icon
The Exit option does not stop the service from running—it only removes the icon from the system tray. To add the icon back to the system tray, go to Start ▸ Programs ▸ CloudCare ▸ Show Tray Icon.
Cloudcare

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