Summary: Here in this blog we are going to discuss the appropriate solution to fix the Outlook 0x80004005 error. So if you are one of those users who received this Outlook 2016 0x80004005 error then this blog is right for you. In addition, we also discussed various reasons that may lead to Outlook send/receive error code 0x80004005
Well, if we talk about this error then this 0x80004005 is an Outlook Send/Receive error that appears when users open the Outlook program and tries to access the emails.
Summary: In this post, we have explained the causes behind Outlook error 0x80004005 and listed different Outlook messages associated with this error. Hi, try the following steps: Run command prompt as Administrator. Change folder by issuing the following command: For Windows Vista 32-bit: cd C: windows System32. For Windows Vista 64-bit: cd C: windows SysWow64. Type the following command and hit Enter: regsvr32 jscript.dll. Type the following command and hit Enter. Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise.For more information about this change, read this blog post.
So, when users try to send or receive emails they will encounter an error massage “This message could not be sent. Try sending the message again or contact your network administrator. The client operation failed. Error is [OX80004005- 0X0004B9-OXOO501]”.
Hence, users neither send nor receive new emails, which can obstruct communication and lead to a loss of workflow and productivity. Thus, it very important to resolve this issue. But before we head to the troubleshooting steps, let’s have a quick look at the reasons that may lead to Outlook 0x80004005 error.
Reasons for Outlook 2016 0x80004005 Error
There are various reasons that are responsible for this error message. But here in this section are discussed some of the major ones.
- Antivirus or Firewall – Some antivirus or firewall has a feature to scan the emails. And that feature becomes a major reason for this issue.
- Missing or Corrupt Registry Keys – If your registry key is missing or damaged, then you will notice this error.
- Faulty Outlook Add-ins – Sometimes an incompatible Outlook add-in is also the reason for this error.
- Damaged or Corrupt Outlook PST Data File – If your Outlook data file is corrupted, then you will notice this error in your Outlook application
Now, we know the reasons behind this issue so without further ado let’s jump in the troubleshooting techniques to fix the Outlook error
Workaround to Resolve Outlook 2016 Receiving 0x80004005 Error
Following are some solutions and troubleshooting methods to resolve Outlook error 0x80004005.
Note: If you are facing this error is due to Outlook data file corruption, then you can try the best-automated tool to repair the Outlook PST file. The software helps you repair damaged or corrupt Outlook PST files that may have led to the Outlook error 0x80004005.
#Workaround 1: Disable Antivirus Protection
If you are using an antivirus or anti-malware that using script-blocking features. So, you can simply disable the feature and check Outlook is an error still exists or not.
Basically, the script-blocking feature in antivirus protects your system from malicious code. However, this feature may also responsible for blocking MS Outlook scripts which causes Outlook error code 0x80004005.
Microsoft Office Error Code 0x80004005
#Workaround 2: Check Registry Key
The registry stores the information and settings related to software programs. So if any issue occurs in the registry key then you will notice this error in your Outlook program Now, to resolve this error you have to use some Registry Cleaner program because that will fix the corruption or damage of your registry settings.
#Workaround 3: Run Outlook in Safe Mode & Disable Faulty Add-ins
As we said above, faulty or incompatible Outlook add-ins may also lead to some Outlook 2016 0x80004005 errors. So, to check if an Outlook add-in is the reason for this issue then, you have to run Outlook in safe mode and then find out the faulty add-ins and disable it. Now, to do this just follow the below steps:
1. First press Windows key + R, to open the run window
2. After that type outlook /safe, and press Enter or click OK to open Outlook in Safe Mode
3. Now, go to File, then Options, and then click on the Add-ins
4. Select COM Add-ins and then click on the Go button
5. Now. uncheck all the Add-ins from the COM Add-ins dialog box and then click on the OK
Microsoft Office Error Code 0x80004005
6. After that exit for the Outlook safe mode and then open it again normally
7 Now, check the error is resolved, and if the error is resolved then enable one add-in at a time, and observe Outlook for the error
This one-by-one method help to find out the faulty add-ins
#Workaround 4: Repair or Reinstall MS Office
Sometimes due to a damaged Outlook program, you may experience issues in Outlook. So, to fix it you can simply repair the MS Office application and to do this follow the below steps:
1. First, open Control Panel and click on Uninstall a program
2. Now, select the Microsoft Office and then click on Change
3. Choose the Repair option and then click Continue
4. Wait for the repair process to be completed. Once it completed open the Outlook progarm and check for an error is resolved or not.
#Workaround 5: Repair Outlook PST File
As we said above that a corrupted or damaged Outlook PST file could also be a reason behind the Outlook 2016 0x80004005 error. So, to check and repair Outlook PST files, you can Outlook inbuilt Outlook Inbox Repair tool which is also known as Scanpst.exe utility.
Note: The Scanpst.exe utility is located in the Outlook installation directory. So first you have to find where is the Scanpst.exe located in your system. One more this the location varies based on the Outlook version.:
Outlook 2019
32-bit Outlook on 32-bit Windows: C:Program FilesMicrosoft OfficerootOffice19
32-bit Outlook on 64-bit Windows: C:Program Files (x86)Microsoft OfficerootOffice19
Outlook 2013 & 2016
32-bit Windows: C:Program FilesMicrosoft OfficeOffice15
64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice15
Outlook 2010
32-bit Windows: C:Program FilesMicrosoft OfficeOffice14
64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice14
Outlook 2007
32-bit Windows: C:Program FilesMicrosoft OfficeOffice12
64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice12
1. Once you will find the location of Scanpst.exe, then close all the Outlook-related programs and files and double click on the Scanpst.exe utility, to run.
2. After that click on the Browse to add the PST and then click Start
3. Once the scan process is completed, then it will show you the error found message. So, if errors are found in the PST file, click on the ‘Repair’ button
4. Now, wait till the process to complete.
Best Approch to Repair Outlook PST File
Well, Scanpst.exe is an amazing utility to repair corrupted Outlook PST files. But the tool has some limitations like you may face not responding error during the ongoing process. Also, it will only repair minor corruption from the Outlook PST file. So, in that situation, you can try the SysTools Outlook Repair Toolkit which is one of the most trusted and effective ways to repair Outlook data files.
Unlike Scanpst.exe, this tool is well capable to repair large-sized and severely corrupt Outlook PST files. Also, the software gives you the option to recover deleted Outlook items. And after the repair process, you may also choose to export option to export the Outlook data file.
Conclusion
Outlook send/receive errors or Outlook 2016 0x80004005 error is a very common error. And there are various queries asked by the users regarding how to fix this error. So here in this blog, we have discussed five top methods to troubleshoot the 0x80004005 error code from Outlook. So now it up to you to go through the write-up and choose the right solution that will fix the error you.
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I was recently involved in troubleshooting shared computer activation with Office on a WVD hostpool image using the latest 20h2-evd-o365pp-g2 image sku and Microsoft 365 Business Premium for Office.
To start with the Troubleshooting this was the only error that occurred for end user trying to activate.
account issue
error code 0x80004005
The Image was using “20h2-evd-o365pp-g2″ from the Azure gallery image. So all the settings should be correct regarding Shared activation. And I could confirm this by looking into the Registry was applied with the correct settings:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeClickToRunConfiguration
SharedComputerLicensing was set to 1.
The Host pools Virtual Machines was also also behind strict firewall rule set, so I also verified that it could talk to the Microsoft Activation URL activation.sls.microsoft.com on 443.
My last assumption was check the licenses. I was informed that the users were assigned correct license with Microsoft 365 Business Premium that should support Multi-session WVD office version and Office Shared Computer Activation.
However, I was just curious to check what features were enabled on the license SKU. And without a doubt the most obvious was not checked. The Microsoft 365 Business Premium feature to enabled “Office Shared Computer Activation” was set to off / disabled.
Changing the License to “on” / “enabled” in the Group based license Enabled Services, solved the issue immediately!
The last step was to verify that the Licenses was “activated” in the user profile Appdata folder in the following location:
%localappdata%MicrosoftOffice16.0Licensing