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Inloggen Registreren. Log in met een van uw bestaande accounts. (Facebook, Twitter, Google, OpenID) Of ga verder naar het volgende formulier om in te loggen met uw bestaande ondersteuningsaccount. Gebruikersnaam Wachtwoord. Uw gebruikersnaam of wachtwoord vergeten? Download the HEOS App for iOS or Android by searching App Store, Google Play store or Amazon Appstore for “HEOS”. Then disconnect the Marantz product from the mains, switch it on again and select a network source. Wait until the connection to the network is back up and try to use the app again. You can also try to manually enter the IP address of the Marantz unit in the app and try to connect then to the unit.
Marantz App Kindle Fire
Please first verify that your product is supported by the Marantz Remote App. For a complete list of all supported models, refer to the Apple App Store or to Google Play.
Please note that you may need to update the firmware of your Marantz product to the latest version in order to use the app. Ensure that the iOS version or the Android on your mobile control device is latest as well.
If you have problems related to controlling your product with the app:
- Make sure that the handheld device and the Marantz product you want to control are connected on the same network and that the network standby on the Marantz product is activated and a network connection is established (test, for example by listening to Internet radio and music streaming from DLNA media servers)
- Please ensure that after installing the app or a new version of operating software on your handheld device that it is powered off and on again
- Please make sure that 'WMM (Wi-Fi MultiMedia)' and 'UPnP' are enabled in your router (if these options are present on your router)?
- If the app, even after several refreshes on the devices page, displays the error 'Connection failed. Please check the device.' Amend the following settings on the Marantz product - 'Upgrade Notification' (only A / V receiver) and 'Update Notification' to 'Off'. Then disconnect the Marantz product from the mains, switch it on again and select a network source. Wait until the connection to the network is back up and try to use the app again.
- You can also try to manually enter the IP address of the Marantz unit in the app and try to connect then to the unit. If this works, your network configuration may block some UPnP ports necessary for browsing through media servers, detecting units, etc. We then recommend to check again if there is some device in your network environment (access point, repeater, router) that does not forward UPnP commands.
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Please first verify that your product is supported by the Marantz Remote App. For a complete list of all supported models, refer to the Apple App Store or to Google Play.
Please note that you may need to update the firmware of your Marantz product to the latest version in order to use the app. Ensure that the iOS version or the Android on your mobile control device is latest as well.
If you have problems related to controlling your product with the app:
- Make sure that the handheld device and the Marantz product you want to control are connected on the same network and that the network standby on the Marantz product is activated and a network connection is established (test, for example by listening to Internet radio and music streaming from DLNA media servers)
- Please ensure that after installing the app or a new version of operating software on your handheld device that it is powered off and on again
- Please make sure that 'WMM (Wi-Fi MultiMedia)' and 'UPnP' are enabled in your router (if these options are present on your router)?
- If the app, even after several refreshes on the devices page, displays the error 'Connection failed. Please check the device.' Amend the following settings on the Marantz product - 'Upgrade Notification' (only A / V receiver) and 'Update Notification' to 'Off'. Then disconnect the Marantz product from the mains, switch it on again and select a network source. Wait until the connection to the network is back up and try to use the app again.
- You can also try to manually enter the IP address of the Marantz unit in the app and try to connect then to the unit. If this works, your network configuration may block some UPnP ports necessary for browsing through media servers, detecting units, etc. We then recommend to check again if there is some device in your network environment (access point, repeater, router) that does not forward UPnP commands.
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